Privacy Policy

1.1 Account Information

When you register as a client or rider on Azbaol Logistics, we collect your full name, email address, phone number, password (hashed), and profile photo if provided. Riders additionally provide government-issued ID, vehicle details, and bank account information for payouts.

1.2 Transaction & Delivery Data

We collect pickup and drop-off addresses, parcel descriptions, delivery timestamps, pricing, payment method details (processed securely via Paystack — we never store raw card data), and delivery confirmation photos.

1.3 Location Data

With your explicit permission, we collect real-time GPS coordinates from riders while on an active delivery, and approximate location from clients to suggest nearby pickup points. You may withdraw location permission at any time via your device settings.

1.4 Device & Usage Data

We automatically collect device type, operating system, browser/app version, IP address, pages visited, and interaction events (button clicks, session duration). This helps us improve performance and detect fraud.

2.1 Service Delivery

To match clients with available riders, track parcels in real time, process payments, send delivery notifications via SMS and email, and resolve disputes.

2.2 Safety & Fraud Prevention

To verify rider identities, monitor for fraudulent transactions, enforce our community standards, and respond to complaints or legal requests.

2.3 Product Improvement

Aggregated and anonymised usage data helps us improve route algorithms, app performance, and user experience. We do not sell individual user data to third parties.

2.4 Marketing

With your consent, we may send promotional emails about new features or offers. You can unsubscribe at any time from any marketing email or via your account settings.

3.1 With Riders / Clients

Clients see a rider's first name, photo, vehicle type, and live location during an active delivery. Riders see a client's first name, phone number (masked until pickup confirmed), and delivery address.

3.2 Service Providers

We share data with trusted sub-processors including Paystack (payments), Google Maps (routing), Twilio (SMS notifications), and AWS (cloud infrastructure). All processors are bound by data processing agreements.

3.3 Legal Requirements

We may disclose data when required by Nigerian law, court order, or regulatory authority. We will notify you of such requests where legally permitted.

We retain account data for as long as your account is active, plus 2 years after deletion for legal and audit purposes. Transaction records are retained for 7 years per Nigerian financial regulations. Location data from completed deliveries is anonymised after 90 days.

Under Nigeria's Data Protection Regulation (NDPR) and applicable law, you have the right to: access a copy of your personal data; request correction of inaccurate data; request deletion of your account and associated data (subject to legal retention obligations); withdraw consent for location tracking or marketing at any time; and lodge a complaint with the National Information Technology Development Agency (NITDA).

We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), regular penetration testing, and strict role-based access controls. Despite these measures, no system is entirely secure. Please contact security@azbaollogistics.com immediately if you suspect unauthorised access to your account.

Azbaol Logistics is not directed at persons under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 14 days before the change takes effect. Continued use after that date constitutes acceptance.

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at: privacy@azbaollogistics.com or write to: Azbaol Logistics Ltd, Lagos, Nigeria.